Shipping Policy

Thank you for shopping with Growlumo. Below you will find important information about our shipping process, order processing, and delivery.

1. Shipping Locations

We currently ship to Latvia, selected countries within the European Union, and the United States.

Available shipping destinations may vary. If your location is not available at checkout, please contact us at info@growlumo.com before placing your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing time is separate from shipping and delivery time.

3. Estimated Delivery Times

Estimated delivery times are:

• Latvia: 7–14 business days
• European Union: 7–14 business days
• United States: 7–14 business days
• Other available destinations: 7–14 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping destination, order size, and selected shipping method.

From time to time, we may offer free shipping promotions or free shipping for orders above a specified order value. Any applicable free shipping offer will be clearly displayed at checkout or in the relevant promotion terms.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

You can use the tracking number provided by the carrier to monitor the status of your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Shipping Delays and Lost Packages

We do our best to ensure that orders are shipped and delivered within the estimated timeframes. However, delivery delays may occur due to circumstances beyond our reasonable control, including carrier delays, customs processing, weather, holidays, or other unforeseen events.

If your order is significantly delayed or appears to be lost, please contact us at info@growlumo.com. We will do our best to assist you and, where appropriate, work with the shipping carrier to investigate the issue.

7. Customs, Duties, and Import Fees

For orders shipped internationally, including orders shipped to the United States, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and the value of the order.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

Customs policies vary by country, and Growlumo is not responsible for delays caused by customs authorities.

8. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@growlumo.com as soon as possible and provide your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or other appropriate resolution in accordance with our Return Policy and applicable law.

9. Incorrect Shipping Information

Please make sure that your shipping address and contact information are accurate before completing your order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the shipping address can be changed after an order has been processed or shipped.

10. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: info@growlumo.com