Shipping policy
Shipping Policy
Thank you for shopping with us. Below you will find all the important information regarding our shipping process.
1. Shipping Locations
We currently ship to Latvia and selected countries within the European Union. If your location is not available at checkout, please contact us before placing an order.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
3. Delivery Time
Estimated delivery times:
- Latvia: 1–3 business days
- European Union: 3–7 business days
Please note that delivery times may vary depending on your location and external factors.
4. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method. Free shipping may be available for orders above a certain amount.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment status.
6. Delays and Issues
We are not responsible for delays caused by courier services or unforeseen circumstances. If your order is significantly delayed or lost, please contact us and we will assist you.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund.
8. Contact Us
If you have any questions about shipping, please contact us at:
Email: growlumoun@gmail.com