Privacy Policy

Last updated: August 27, 2026

Growlumo operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are hosted and powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, email address, and phone number.
• Payment and financial information, including payment card details, transaction information, payment method, and payment confirmation. Payment information may be processed by our payment service providers.
• Account information, including your username, password, preferences, and account settings.
• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications, including information you provide when you contact us or communicate with our customer support team.
• Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.
• Usage information, including information about how and when you interact with or navigate our Services.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use our Services, contact us, subscribe to communications, or otherwise provide information to us.
• Automatically, when you use our website or Services, including through cookies and similar technologies.
• From service providers, when third-party providers collect or process information on our behalf.
• From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to operate, provide, maintain, and improve our Services. This may include processing and fulfilling orders, processing payments, arranging shipping, facilitating returns and exchanges, managing customer accounts, remembering preferences, providing customer support, and providing a personalized shopping experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your personal information to send marketing and promotional communications by email or other permitted methods.

We may also use information about your interactions with our website, such as products you have viewed or added to your cart, to provide relevant advertising and promotional content.

You may opt out of promotional emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We may use personal information to authenticate accounts, process payments securely, detect and prevent fraud, investigate potentially unlawful or harmful activity, protect our customers and Services, and maintain the security of our website.

If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You

We use your personal information to respond to inquiries, provide customer service, communicate with you about your orders, and maintain our relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement, resolve disputes, enforce our agreements and policies, and protect our legal rights.

How We Share Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services, including:

• Shopify and service providers that provide services such as website hosting, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
• Marketing and advertising partners, where permitted by applicable law, to help us provide advertising and promotional services.
• Shipping and fulfillment providers to deliver your orders and process returns or exchanges.
• Business partners and affiliates, where necessary to provide or improve our Services.
• Third parties at your direction or with your consent, such as when you choose to use social media features or other third-party integrations.
• Authorities or other parties when legally required, including in response to subpoenas, court orders, or other lawful requests.
• Parties involved in business transactions, such as a merger, acquisition, restructuring, financing, or bankruptcy.

We do not sell personal information for monetary consideration in the traditional sense. However, depending on where you live, certain disclosures of personal information for targeted advertising or other purposes may be considered a “sale” or “sharing” under applicable privacy laws.

Where applicable, you may have the right to opt out of certain uses of your personal information.

Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries outside your country of residence.

Shopify may also process information relating to your interactions with our store and other Shopify merchants to provide certain services and features.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve our website, and, where permitted, support advertising and marketing activities.

Some cookies may be placed by third-party service providers that help us provide analytics, advertising, payment, or other functionality.

Depending on where you live, you may have the right to control certain cookies or opt out of certain targeted advertising activities.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not own or control, we encourage you to review that website’s privacy policy and terms.

We are not responsible for the privacy, security, or content of third-party websites or services.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us at info@growlumo.com, and we will take reasonable steps to delete the information where required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, maintain business and accounting records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to Access / Know: You may have the right to request information about the personal information we collect and how we use it.
• Right to Delete: You may have the right to request deletion of your personal information, subject to applicable exceptions.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive certain personal information in a portable format.
• Right to Opt Out: Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights available to you under applicable law.

To exercise applicable privacy rights, please contact us at info@growlumo.com.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

You may also have the right to use an authorized agent to submit a request on your behalf, subject to applicable verification requirements.

We will respond to valid privacy requests within the time period required by applicable law.

Opting Out of Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you opt out of marketing communications, we may continue to send you non-promotional communications, such as order confirmations, shipping updates, account notifications, and other service-related messages.

Global Privacy Control

Where required by applicable law, we may recognize valid Global Privacy Control (GPC) signals as a request to opt out of certain forms of sale, sharing, or targeted advertising.

For more information about Global Privacy Control, please visit the Global Privacy Control website.

European Economic Area and United Kingdom

If you are located in the European Economic Area (EEA) or the United Kingdom, additional rights and protections may apply under applicable data protection laws, including the GDPR and UK data protection laws.

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request portability of your personal information.
• Withdraw consent where we rely on consent as the legal basis for processing.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us at info@growlumo.com.

You may also have the right to lodge a complaint with your local data protection supervisory authority.

International Data Transfers

Because we use service providers that may operate internationally, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, such as applicable standard contractual clauses or other legally recognized transfer mechanisms.

Complaints

If you have concerns about how we handle your personal information, please contact us at:

Email: info@growlumo.com

Mail:
Gundegas Street 12
Riga, LV-1016
Latvia

If you are located in the EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Growlumo
Gundegas Street 12
Riga, LV-1016
Latvia

Email: info@growlumo.com

For purposes of applicable data protection laws, the entity responsible for your personal information is the legal entity operating the Growlumo store.