Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all original tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.

How to Start a Return

To request a return, please contact us at info@growlumo.com

Please do not send your return before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package.

 

If you have any questions about returns, please contact us at info@growlumo.com

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. Contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can review the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Sale items
Gift cards

If you are unsure whether your specific item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return your original item and, once the return is approved, place a new order for the replacement item.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable EU consumer protection laws.

Returned items must be in the same condition in which you received them, unworn or unused, with tags attached and in their original packaging. Proof of purchase may be required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@growlumo.com